Phone: 303-351-1396
Create the most amazing customer journeys on earth with the

Customer Success Pros

Our mission is to provide affordable and amazing customer success consulting services to growing tech companies.

Company Values and Commitment to our Customers

Honesty

We believe in having open and honest conversations with our customers and expect the same in return.

Authenticity

We do what we say and say what we do. We like being real and abhor anything fake. No fake news here. 

Intentnesss

We don’t like wasting time. We are determined to achieve your goals and won’t waver until we reach them.

Reliable

Our word is as good as gold. If we say we are going to do something, our customers don’t have to continually remind us. 

Integrity

Our team upholds the highest level of moral integrity in all situations. We love working with companies that expect and act the same way.

Love

We Love Our Customers. We prove it every day with our dedication and service. We also love all our great customer reviews.

Predictive Data Analytics

Finding the ideal customer segmentation for your business is critical for creating an amazing journey. Our powerful data science team will identify your magic metric to improve customer retention.

Unique Customer Journey Plays

Not all playbooks are created equal. We work to understand your business and customers first so we can recommend the custom plays that will reduce churn. 

The ReduceChurn Framework (TM)

After years of research and testing of best practices, our consultants utilize a proven methodology to implement customer success in any industry.  

How Do We Implement Amazing Customer Success?

Hint: Great People, Processes, and Technology

For growing companies without a dedicated customer success team, we utilize customer success professionals with proven processes and advanced technology to reduce churn. The end result is your new customer success program that is better than your competition, but as easy as outsourcing your taxes. 

Companies should not need to spend hundreds of thousands to have great customer success. Reducing churn is a right, not just a privilege of companies with deep pockets.

Limitless solutions create

Incredible Customer Journeys

  • Customer Journey Mapping
  • Customer Data Science
  • Customer Surveys
  • Customer Focused Culture

Whether your company already has a customer success team or you are trying to decide if you need customer success, every company can benefit from a customer success pro. Bring us in for a review of your customer success strategy and find out how much we can grow your revenue.

Be wise and choose the

Customer Success Pros

Founded in 2011, we have consulted with companies of all size and industry. We have a proven track record of improving customer renewal rates by implementing customer success programs across many industries including digital health, telecommunications, digital apps, e-government, and more. Our consultants are award-winning experts recognized by the Denver Business Journal, CIO Magazine, and the Center for Digital Government.

Are you ready to be amazed?

The ReduceChuRn Framework

We spent years studying, analyzing, and creating the best methodology for reducing churn in the subscription business world. It’s the most powerful framework for companies with annual reoccurring revenue between $1M and $5M. 

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Lovely Clients

Customer Success Strategy

Your program starts with a vision

We work with your team to identify the right strategy for your business based on your brand differentiation.

Playbook

Create a program with plays

Amazing customer journeys start with a defined process that is repeatable. 

Health Dashboard

Track customer success

Using data analytics and a process to score the customer health will help the company focus on the at-risk customers. 

Scale Your Team

On-demand play management

As your company grows, use our experts to implement your standard plays at a lower cost than hiring a full time customer success manager. 

Journey Mapping

Understand the customer experience

We map out your current journey and improve it to the ideal customer journey.

Voice of the Customer

Setting up a feedback loop

Feedback from the customers is critical for building a great customer experience. 

Expert Training

Certified Customer Success Training

Our expert trainers offer classes for your new and experienced customer success managers. 

Data Analytics

Understand your magic metrics

SaaS companies need accurate metrics on churn, lifetime value (LTV), segmentation, and the magic usage metrics that drive user adoption.

Who are we?

Meet the genius team

Kevin Capp

Chief Executive Officer

When he’s not reducing churn, you can find him golfing or hunting.

Dave Fanning

Consultant

Expert in digital health and customers of the healthcare system.

Heather Hanson

Consultant

Customer Success Consultant

Testimonial

  • Canary Health needed the industry best experts in Customer Success to build our program, outline our customer journey, and write our playbook. CustomerSuccess.Pro delivered amazing results.

    Adam Kaufman
    CEO, Canary Health
  • CustomerSuccess.Pro gave our company the insight we needed about our customers to make incredibly important strategic decisions to grow our revenue and reduce churn.

    Candice Vleugels
    Co-Founder, WonderSitter
  • Kevin acted as our VP of Customer Success at a time when the company needed his leadership to create our customer success program from scratch. He did an amazing job and I would recommend him to any growing company.

    Terry Holmes
    VP of Network Solutions, CNX.IO
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