Company Values and Commitment to our Customers
For growing companies without a dedicated customer success team, we utilize customer success professionals with proven processes and advanced technology to reduce churn. The end result is your new customer success program that is better than your competition, but as easy as outsourcing your taxes.
Companies should not need to spend hundreds of thousands to have great customer success. Reducing churn is a right, not just a privilege of companies with deep pockets.
Whether your company already has a customer success team or you are trying to decide if you need customer success, every company can benefit from a customer success pro. Bring us in for a review of your customer success strategy and find out how much we can grow your revenue.
Founded in 2011, we have consulted with companies of all size and industry. We have a proven track record of improving customer renewal rates by implementing customer success programs across many industries including digital health, telecommunications, digital apps, e-government, and more. Our consultants are award-winning experts recognized by the Denver Business Journal, CIO Magazine, and the Center for Digital Government.
We spent years studying, analyzing, and creating the best methodology for reducing churn in the subscription business world. It’s the most powerful framework for companies with annual reoccurring revenue between $1M and $5M.
Canary Health needed the industry best experts in Customer Success to build our program, outline our customer journey, and write our playbook. CustomerSuccess.Pro delivered amazing results.
CustomerSuccess.Pro gave our company the insight we needed about our customers to make incredibly important strategic decisions to grow our revenue and reduce churn.
Kevin acted as our VP of Customer Success at a time when the company needed his leadership to create our customer success program from scratch. He did an amazing job and I would recommend him to any growing company.