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Customer Success Consultant
While working with a new customer recently, I found a great example of the value of customer segmentation. The CEO hired me because he knew their churn rate was bad. He realized the 3.2% monthly average churn rate resulted in 38% of their customers leaving each year. Some companies don’t realize this annual loss of...
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Sometimes the strangest circumstances result in wonderful experiences. While running with my dog earlier this week, I could see some trash littering the street ahead of us. I live three blocks from a high school and you can imagine the type of trash thrown out of cars during the week. But as I approached the...
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With the summer road repair season in full swing, I see warning signs and construction cones on just about every street I drive. In June my family escaped on a long summer road trip from Colorado to California and we bet on the number of constructions zones that would slow us down. I lost. This...
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