Phone: 303-351-1396

Privacy Policy

Privacy Policy

CUSTOMERSUCCESS.PRO, LLC. (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Website.

For purposes of this Agreement, “Website” refers to the Company’s service which can be accessed via our website at CUSTOMERSUCCESS.PRO which is further described in service’s Terms of Use. The terms “we,” “us,” and “our” refer to the Company; “You” refers to you, as a user of the Website. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.


CUSTOMERSUCCESS.PRO collects “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” is information which can be used to identify you as an individual on its own when used for its intended purpose by The Company; at present, this includes your email, name, company, and job title, which you submit to us through the subscription process at the Site.

1. Information collected via Technology

In an effort to improve the quality of the Website, we track information provided to us by your browser or by our software application when you view or use the Website, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Website, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. CUSTOMERSUCCESS.PRO may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

2. Information you provide by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Website you may need to provide us with Personal information we use to populate that profile. By registering, you are authorizing us to collect, store and use your email address, name, company and job title in accordance with this Privacy Policy.

If you use a social networking site (“SNS”) account information to sign in to the Website, we will collect and store your SNS user ID. The privacy practices of the entity which generated such an SNS User ID are set forth in such entities Privacy Policy, and The Company has no control over the uses of your ID by such parties.

3. Information you provide by contributing to the Website

You may also provide us information in User Content (as defined in the Terms of Use) you post to the Website. Your questions, answers, and other contributions on the Website, and metadata about them (such as when you posted them), are publicly viewable on the Website, along with your name (unless the Website permits you to post anonymously). This information may be searched by search engines and be republished elsewhere on the Web in accordance with our Terms of Website. By using the Website, you consent to such public usage.

4. Information you provide by completing online forms to request services from other Users

In order to use the Website you may need to provide us with certain information via online forms. Some of the information submitted to the Company may be visible or communicated to additional Company representation. This is done to ensure quality control of User Content. Therefore, this information is not considered confidential and the user should not assume that such information is confidential. We will not, however, sell or distribute the information obtained in any User Content submitted to other Users via our online forms. The Company is under no obligation to keep any information communicated to the Company confidential.

5. Information you send to other Users

This Privacy Policy only addresses the use and disclosure of information we collect from you. If you disclose your information to other parties using the Website or visit other websites linked on the Website or provided to you by other Users, different rules may apply to their use or disclosure of the information you disclose to them. Since the Company does not control the privacy policies of third parties, or other individuals’ actions, you are subject to the privacy policies of that third party or those individuals. We encourage you to be sure the recipients are authenticated to your satisfaction before you send them any documents or sensitive information.


Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company. We may share Personal Information such as your name, billing address, and credit card number with vendors who assist us with payment processing. Our vendors are contractually obligated to use your Personal Information only at our direction and in accordance with our Privacy Policy. In general, the Personal Information you provide to us is used to help us communicate with you.

Non-Personal Information

In general, the Personal Information you provide to us is used to help us facilitate your use of the Website and communicate with you.

The Company may allow third-party ad servers or ad networks to serve advertisements on the Website. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on the Website. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. The Website does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. This Privacy Policy does not apply to, and we cannot control the activities of, third-party advertisers. Please consult the respective privacy policies of such advertisers for more information.

We also use a third-party service provider to help us process payments through the Website. Such third parties may have access to your Personal information, including credit card number, name, and physical address, as a result of providing these services to The Company.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred or examined during the due diligence process. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.


We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. In addition, while we take reasonable measure to ensure that other entities who provide us with payment processing services keep your information confidential and secure, such entities’ practices are ultimately beyond our control. By using our Website, you acknowledge that you understand and agree to assume these risks.


The Company reserves the right to change the Privacy Policy and our Terms of Use at any time, and such changes will take effect immediately. You should periodically check the Website and this page for updates.


If you have any questions regarding this Privacy Policy or the practices of this Website, please contact us by sending an email to

Last Updated: This Privacy Policy was last updated on November 4, 2017.